At Reene, customer satisfaction is important to us. Please read our policy carefully before placing an order.

Exchange Policy

We offer replacement/exchange only within 7 days of receiving your order.

To be eligible for an exchange:

• The item must be unused and in its original condition.
• All original packaging, tags, and accessories must be included.
• The exchange request must be submitted within 7 days of delivery.
• Proof of purchase or order number is required.

No Return Policy

We do not offer returns or refunds on any products once they have been delivered.

All purchases made through our store are considered final sale and are only eligible for replacement or exchange according to the conditions stated above.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our customer support team within 48 hours of delivery and provide:

• Your order number
• Clear photos of the item received
• Photos of the packaging (if applicable)

After verification, we will arrange a replacement for the affected item.

Exchange Approval

Once your exchange request is approved, our team will provide instructions for the exchange process. The replacement item will be dispatched after the original item is received and inspected.

Items Not Eligible for Exchange

The following situations are not eligible for exchange:

• Requests made after 7 days of delivery.
• Products showing signs of use, damage, or alteration by the customer.
• Items returned without original packaging or accessories.
• Damage caused by improper handling, misuse, water exposure, or failure to follow jewelry care instructions.

Contact Us

For any exchange-related inquiries, please contact our customer support team with your order details.